Your trust is our top priority.

We value your privacy just as much as we value your memories.

Information We Collect

When you visit our website or place an order, we collect certain information solely to provide you with a seamless, personalized custom experience:

  • Order-related information: Name, shipping address, and the email address used to receive shipping and progress updates
  • Custom content: Photos of your pet and your personal story, submitted online or via email
  • Device information: Basic browser and IP data, used to ensure the website runs smoothly and reliably

Protection of Your Pet’s Photos

We understand that photos of your beloved pets hold deep personal meaning. We solemnly promise:

  • Your photos will be used solely as references for our engraving creations and for no other purpose
  • We will never sell or share your pet’s photos with any third party
  • We will only display the finished product on social media platforms with your explicit consent (we’d love to share this joy, but your privacy always comes first)

How We Use Your Information

We will only use your information for the following purposes:

  • To communicate with you one-on-one and confirm design proposals
  • To complete the handcrafted production and arrange shipping
  • To provide you with order tracking and post-purchase support

Payment Security

Your payment information will be processed by secure and reliable third-party platforms (such as Shopify Payments, PayPal, and Stripe). Our servers do not store any credit card information.

Contact Us

If you have any questions regarding your personal data or wish to have your information deleted after your order is complete, please feel free to contact our team at any time.